We were horrible buyers, it took us 3.5 yrs working off and on to buy our house. Aruna was patient with us through this process. It's been about 13 yrs and we are still in touch. And she still did not hesitate to tell us to walk away from houses that she felt would not meet our needs, and explain to us exactly why. Based on how much time we spent with her, she knew us pretty well. And she has lived and worked in the south bay for a long time, she knows the area like the back of her hand.